Remote support is a technology that allows a support representative to temporarily control a remote computer over a network or the Internet to resolve issues without directly touching the unit. Remote support is an invaluable tool for any help desk. Especially for business companies spread out over a long distance, it can make the already difficult task of providing tech support much simpler.
By utilizing remote support technology, Municipal Technologies support team will be able to remotely take control over the computer via remote access and pc remote control and fix the problem on demand. This is the perfect way to keep staffing costs low and save employee’s time.